Customers may stop lessons at any time. If you wish to withdraw from lessons, an online cancellation form is required in order to be removed from the swim schedule and stop automatic payments. Verbal requests over the phone or in person will not be honored.
To avoid being charged for the next month, you must submit your cancellation request by the 25th of the previous month. Accounts are charged on the 1st of every month. If you cancel in the middle of a billing period, an LPB credit will be added to your swim account for any remaining lessons.
Any unused free make-ups remaining on your account will expire. Free seasonal makeups do not have cash value, can not be transferred to other families, will not accumulate or roll over if unused, and will become void once you have canceled.